We want our business
together to be a positive experience for all parties involved.
Table of Contents:
We want you to happy and satisfied with any purchase you make from us. Except for custom machined items (such as balanced stroker kits, etc,) if an item doesn't meet your expectations, you can return it to us for a period of ONE FULL YEAR from your invoice date. If there is nothing wrong with the item, and it's in new resalable condition (you just changed your mind, etc,) then we will give you 100% full store credit for the item's cost. If you require your money back, there will be a 20% restocking fee. We can't cover shipping costs however, so if you are not sure exactly what you need, please talk to a tech before ordering.
If an item is defective, we'll warranty any problems with materials and workmanship by replacing the defective part with another same or similar item for up to ONE FULL YEAR from your invoice date. Just call us up and explain the problem. We might want to have you email us pictures or compare measurements of the defective area to confirm the defect. Please note, you must check over the part(s) before they are used. We can't warranty a defective part once it's been used in an engine.
Then we'll issue you an RMA number and you can return the item for replacement. Make sure to pack the item well (with lots of padding) and write the RMA number clearly on the outside of the box. RMA's expire after 30 days, so please send it back during this time period.
For most packages under 66 pounds, (depending on which country it is going to) the US Postal service has very reasonable international rates. For international packages, we normally ship Priority Mail International through the US Postal Service. Delivery time generally takes 8-12 working days, and shipments usually arrive within 2 weeks. You can go to www.usps.com to find the exact maximum weight limit to your country. For most countries it is 66 pounds. For most orders, you can find the exact shipping cost by using the shipping cost estimator on our web store. For large orders, (over about 15 items or over the 66 pound weight limit) please call or email us to get an accurate international shipping quote.
For packages over the USPS weight limit (which is usually 66 pounds), such as our stroker kits, crankshafts, or large orders which require multiple boxes, Bax Global (now known as DB Schenker) has great worldwide rates.
Sorry, we are not able to list items sold as a "gift" or as a lower than actual value to avoid paying import taxes.
For all domestic US shipping we use FedEx ground. We have found FedEx ground to be priced very competitively, especially for shipping metal engine parts, when package weights can easily get above the 25+ pound range. All shipping charges must be prepaid and will be included in the invoiced total of your order. Orders received by 3 PM Pacific Standard Time (during normal business days) will USUALLY ship the same day. Maximum transit time to the east coast is 5 days. The closer you are to Northern Nevada, the less time it will take to be delivered. If you need your parts right away, you can request FedEx Express, which is available in 3 day, 2 day or overnight. Prices are usually 3-5 times that of shipping ground. If you wish to know your shipping costs, please ask your salesperson when placing your order, and in most cases they will be able to give you an accurate shipping cost estimate at that time.
On our web store, you can find a shipping cost calculator which will allow you find the exact costs of shipping the parts to your zip code. However, for larger orders which will require multiple boxes, it might not always be 100% accurate. Call or email us to get an accurate shipping quote for larger orders.
We do not ship items "Signature required" unless requested. This means your driver will probably leave the shipment on the porch or around the side of the house/building if no one answers the door. If you do not feel comfortable with packages being left, please make sure to specifically request a "signature required" option when ordering. There is a small extra charge per box for the "signature required" option.
We accept Mastercard and Visa, either of these is generally the quickest and easiest method of payment. You may also pay by Cashier's Check (also known as a Certified Check or Bank Check) or a Postal Money order, which must always be in US funds. Please call or email first for details, as we must make sure we have the item(s) you need in stock and give you a total including shipping charges before you send payment. If you desire proof of delivery (and faster, more reliable service,) you may want to send your payment via an "overnight" letter service (such as FedEx, UPS, USPS, etc), with a tracking number and confirmation of delivery service.
If you don't have a Visa or Mastercard, a good alternative is the "prepaid" Visa or Mastercards usually sold at local supermarkets. These are sold as a generic giftcard and can be used anywhere Visa or Mastercard is accepted. They can usually be purchased with cash, and then are good for any value up to $500.
Sorry, but we don't accept personal checks, American Express, Discover, or auction payment sites such as Paypal, Billpay, etc.
Our main warehouse is located at 3680 Research Way, Carson City, NV 89706, (about 20 minutes south of Reno, NV.) If you wish to will call parts directly from our warehouse, it helps to call us first to check stock and make an appointment. Picking parts up in person also has the obvious added benefit of saving on shipping, which can be a considerable cost with heavy iron parts such as blocks, heads, cranks, etc. It is Nevada State law that all parts which are being picked up at our warehouse will be subject to state sales tax, even if you plan to export them out of the state and/or country after purchase.
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