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Frequently Asked Questions and Terms and Conditions Here are answers to some of the most common questions we hear. At the bottom of the page is our legal terms and conditions. PLEASE READ THIS ENTIRE PAGE IN DETAIL BEFORE ORDERING!!
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What are your ordering and return policies?
What kind of warranty or guarantee
do you offer on your parts?
Do you ship Internationally?
How do you ship domestically?
What will my shipping charges be? Is there a "handling"
fee?
Do you take credit cards? What is the best way to pay?
How many of the parts on your website are actually in stock?
Where are you located?
Can I come and pick up or "will call" parts?
Is it true you only sell parts for Big Block Chrysler
engines?
What are your ordering and return policies?
In order for us to continue to be able to offer our customers the lowest prices around on high quality and brand name parts long into the future, we do business by the following policies, which includes both ordering and returns. Please read these policies FULLY before ordering. FAILURE ON YOUR PART TO READ THESE TERMS BEFORE ORDERING IS NOT GROUNDS FOR ANY LIABILITY WHATSOEVER ON OUR PART.
Returns on defective (out of spec) NEW items:
See our What kind of warranty or guarantee do you offer on your parts? section below for our policies on returning defective NEW parts.
Returns on non-defective NEW items: (changed your mind/wrong part/wrong size/style/color etc ordered.):
We try very hard to get you exactly what you are looking for the first time around and we want you to be happy with whatever you order. So, please do your research, collaborate with your engine builder or machine shop, compare the competition, ask us all your questions, think long and hard, and please be 100% positive you are selecting the correct parts before you place your order. We have spent considerable resources on listing very detailed pictures and specifications on our website for this purpose. Returns cost all parties involved time and money, and are usually avoidable if the correct homework would have been done beforehand. Building high performance and/or racing engines is not a simple task. Our sales staff will do our best to find you the parts we feel will work best for your application, but engine building is more often an art than a science and part selection is often heavily based on opinion. A part that one engine builder has been using for 30 years with great success may be the same part that another equally experienced engine builder swears will cause the engine to blow up as soon as you turn the key. So, in an effort to keep our rock bottom prices as low as possible for everyone long into the future, lets please try to work together to get the right part(s) you need the first time around.
That being said, we do accept returns on non defective items for a period of 30 (thirty) days from the invoice date. A restocking fee of 15% will be charged. Without exception, orders will be considered final (and credit cards charged) as soon as they are placed with us. Any changes or returns after this point will be subject to our restocking fee, regardless of whether or not some or all of the items have shipped out.
When we run a credit card, Visa or Mastercard charges us a percentage of the sale immediately. This "percentage" of the sale is non-refundable to us under any circumstances unless the charges are fraudulent. This is the reason for our restocking fee. Any parts put on hold, reserve, or special order must be prepaid in full with a credit card and will be considered "ordered," regardless of whether or not some or all of the items have actually shipped out. Without exception, ANYTIME a credit card number is supplied, this will be considered placing an order. This seems painfully obvious, but to avoid any misunderstandings, please read the following: If you do not wish for your credit card to be charged for your part(s), please do not place the order and supply us with your card number.
If you "change your mind" and require your money back after your card has already been charged (even if the parts haven't yet shipped), there is no way for us to avoid the restocking fee, since there is no way Visa/Mastercard will refund the percentage they charge us. So, you might want to re-read the above statement about being 100% positive you are ordering the correct parts which we have highlighted, underlined and written in bold print.
Refunds are issued by company check only, regardless of the original payment method. Please allow up to 30 days to issue company checks. If you need to return something, please call us first to get an RGA number, and make shipping arrangements. You must ship the item back to us yourself. Please do not ship the item(s) directly in the original manufacturer's box. Please package the item in a second, outer box with additional padding for added protection. If you ship the item directly in it's original manufacturer's box, the original box will very likely get thrashed during shipping and the item will no longer be in new condition by the time it gets to us. Include a copy of your invoice, an explanation of why you are returning the part, and your contact info including phone number and address. The item(s) must be BRAND NEW in EXACTLY the same condition as when they came off our shelf, in exactly the same packaging, etc. This means NO machining/writing/scribing/wrench marks/numbering stamps/scuff marks/wear marks/greasy fingerprints/missing or dirty instructions, or alteration in any way whatsoever. PISTONS, RINGS AND BEARINGS are non-returnable once their original box has been opened, or IF THE SHRINK WRAP HAS BEEN BROKEN, or if they have any fingerprints or other markings on them. For obvious reasons, balanced assemblies (stroker kits), any parts integrated into balanced assemblies, custom made and/or special order pistons are all non-returnable under any circumstances. There are absolutely no returns allowed for any reason after 30 days from the invoice date.
These policies allow us to be able to continue to offer our customers the lowest prices around on high quality and brand name parts long into the future, and we thank you in advance for your understanding.
What kind of warranty or guarantee do you offer on your parts?
NEW PARTS:
When new parts are made, they are made from engineering "drawings" or pictures (technical line drawings) of the parts along with specifications which list the exact dimensions and how much those dimensions are allowed to vary, (often listed as a +/- figure.) If the measurements of the parts are within those listed dimensions, the part is considered to be "within spec." We strongly believe in the quality of all parts we sell, and we guarantee (within 30 (thirty) days from the invoice date) that every part we sell will be within spec, or made to the requirements of the engineering drawings. This is known as FREE FROM DEFECTS IN MATERIALS AND WORKMANSHIP. If you suspect a part is "out of spec" take an accurate measurement of the suspected area of the part, and call us with the information. We will then check your measurement against the specs for the part. If the part is out, we will have you send it back, and we will double check the measurement, and send you a replacement that is correct. Because most of our parts are machined on modern CNC (computer controlled) equipment, this almost never happens, however anything is possible. Please note however, while we will be more than happy to exchange an out of spec part for one that is correct, should you choose to fix the part yourself, or pay a machine shop to fix the part, we cannot and will not, under any circumstances, be held responsible for any charges associated with correcting a part we have not been able to inspect ourselves and verify as being incorrect.
PLEASE READ THIS IMPORTANT PARAGRAPH BELOW!!!!
Often our parts are used in conjunction with many of the thousands of other aftermarket parts made available by hundreds of different manufacturers. Then, consider most of these parts are often being used together with 40+ year old original passenger car parts, many of which have been repeatedly machined, modified, abused, etc over the years, and it becomes obvious that it would be impossible for us to guarantee that every part would fit and work properly in every application. Selecting the correct parts and then fitting these parts together properly often requires a considerable level of meticulous skill, patience and above all, experience. We strongly recommend our parts be inspected, used and/or installed by qualified professionals only. It is YOUR responsibility to inspect/measure/check/mock up/trial fit/clearance, etc EVERY AREA of ANY and ALL parts you are using in your engine. Professional engine builders leave nothing to chance. They double and triple check every clearance in the engine. If you don't have the skill/time/precision measuring equipment/knowledge/experience, etc, that will allow you to be 100% sure that every aspect of the part will work properly in your specific application once it has been installed, please hire a professional who does. If you don't have a professional you know and trust, we'll even be happy to recommend one to you. Although we guarantee our parts to be within spec, if ANY part (in or out of spec) is installed, modified in any way, and/or used incorrectly or without checking proper fitment (as described above,) we will not be responsible or liable for any special, punitive, incidental, indirect or consequential damages of any kind, or any damages whatsoever, including, without limitation, those resulting from loss of use or profits. New parts can only be returned in "brand new in the box" condition (see our above return policy - especially the underlined part.)
Many of the parts we sell are intended for use in very specialized, highly stressed HIGH PERFORMANCE and/or racing applications. Due to the nature of these applications, all 440 Source products are provided "as is" without warranty of any kind, either express or implied, including, but not limited to, the implied warranties of merchantability or fitness for a particular purpose, or the warranty of non-infringement. In plain English, this means that, (similar to almost every other company offering aftermarket parts intended for use in HIGH PERFORMANCE and/or racing applications,) there is no warranty or guarantee against failure or as to how they will perform in such a highly stressed environment. Parts are not guaranteed and CANNOT BE RETURNED after you have installed, modified, and/or run them in the engine.
If you suspect you have an "out of spec" part, just let us know within 30 (thirty) days from the invoice date, and as long as the part has not been used, installed, or modified in any way, we will happily exchange it for one that is correct. There are absolutely no returns allowed for any reason after 30 days from the invoice date (even if the parts are defective.)
USED PARTS:
We make an effort to only sell used parts that are functional, in other words you will be able to install them on your engine and they will perform their intended job. We do not guarantee cosmetic issues with used parts.
Yes, we ship internationally. For most packages under 66 pounds, (depending on which country it is going to) the US Postal service has very reasonable international rates. For international packages, we normally ship Priority Mail International through the US Postal Service. All international packages are shipped with insurance covering the full value of the parts, when possible. In almost all cases, the post office will only allow shipments to be insured for a maximum limit of $500 total value. If the value of your parts exceeds this maximum value, the excess value of the parts will not be insured. If this is not acceptable, please let us know when you order, and we will need to find a different method of shipping. You can go to www.usps.com to find the exact maximum weight limit to your country.
Delivery time is usually listed as 6-10 working days, and shipments usually arrive within 2 weeks. For packages over the USPS weight limit (which is usually 66 pounds), such as our stroker kits, crankshafts, etc, Bax Global has great worldwide rates. We will find you the best deal!
Orders and shipping must be fully prepaid with credit card or money order in US funds. We accept international Mastercard and Visa (see below.) Call or email us with the parts you are interested in and we will give you a shipping quote.
Please note US Postal Service does not offer tracking numbers for international packages. If you require a tracking number please specify a different method of shipping.
Also, please note: We are not able to list items sold as a "gift" or as a lower than actual value to avoid paying import taxes. Please do not ask. Included with the export documentation must be a commercial invoice which lists details of all items sold including description and actual value (cost of goods sold.) We export with Fedex, Bax Global and United States Postal Service. All methods of shipment have this requirement by law. If you have any questions, please contact Fedex, Bax global or United States Postal Service and they will be able to explain these requirements. All companies are required by law to list the value of commercial goods being exported. If a company exports commercial merchandise as lower than the actual sales value, or as a gift, they are breaking the law and can be fined or lose the ability to export goods.
For all domestic US shipping within the 48 states we use FedEx ground. We have found FedEx ground to be approximately 30% cheaper than UPS, especially for shipping metal parts, when package weights can easily get above the 25+ pound range. We pass this extra savings on to you. All shipping charges must be prepaid and will be included in the invoiced total of your order. Maximum transit time to the east coast is 5 days. The closer you are to southern California, the less time it will take to be delivered. If you need your parts right away, you can request FedEx Express, which is available in 3 day, 2 day or overnight. Prices are usually 3-5 times that of shipping ground. We are not responsible for any shipping loss or damage. FedEx automatically covers every package up to $100 in value. If you wish to insure your package(s) for more than this $100 value (up to the cost of the parts,) you MUST let us know when ordering. Insurance is a small extra charge, depending on the value of your order. It is very, very rare to have a package that is lost or damaged, but anything is possible. We do not ship items "Signature required" unless requested. This means your driver will probably leave the shipment on the porch or around the side of the house/building if no one answers the door. If you do not feel comfortable with packages being left, please make sure to specifically request a "signature required" option when ordering. The cost for this service is $2 extra per box.
A note about FUEL SURCHARGES... Please note that there have been absolutely HUGE increases in fuel surcharges because of fuel prices lately. The fuel surcharges for Federal Express as of July 2008 is 32.5%!! This means a package that would have recently cost $65 to ship (such as a crankshaft), now costs over $86, just because of the fuel surcharge alone. If shipping charges seem to be higher than you have been accustomed to in the past, please understand this is the reason why. You can check the current fuel surcharges at: http://www.fedex.com/us/services/fuelsurcharge.html
What will my shipping charges be? Is there a "handling" fee?
Currently there is no "handling" fee. Please call or email for an approximate shipping quote. It is impossible for us to list every package weight going to every destination. If there are several items you need, it will help to save on shipping charges if you wait and order them all at once so they can all go in the same box as opposed to several small shipments.
Do you take credit cards? What is the best way to pay?
Yes, we accept Mastercard and Visa, either of these is generally the quickest and easiest method of payment. You may also pay by Check or Money order, which must always be in US funds. Personal checks are accepted, but your items will not ship until the check has cleared the bank, (this can be up to 14 working days.) Certified (cashiers) check or postal money order will ship ASAP, so this is a better option than personal checks if time is an issue. Please call or email first for details, as we must make sure we have the item(s) you need in stock and give you a total including shipping charges before you send payment. If you desire proof of delivery (and faster, more reliable service,) you may want to send your payment via FedEx or UPS letter. Sorry, but we DO NOT accept American Express, Discover, or any auction payment sites such as Paypal, Billpay, etc.
If you don't have a Visa or Mastercard, a good alternative is the "prepaid" Visa or Mastercards usually sold at local supermarkets. These are sold as a generic giftcard and can be used anywhere Visa or Mastercard is accepted. They can usually be purchased with cash, and then are good for any value up to $500.
How many of the parts on your website are actually in stock?
We try very hard to make sure that all NEW parts we offer are always available in stock. There are occasional rare instances where a manufacturer will be back ordered on a part, and there is nothing we can do in that case, but we try to stock enough quantity to insure that rarely happens. If a certain part will be out of stock for more than a week or two, you will see a message "TEMPORARILY OUT OF STOCK" on our website. If there is a certain item you need and we don't have it, let us know and we can put you on a waiting list for when we get it in.
Our main warehouse is located at 141 W. Avenue J-5 in Lancaster, California 93534, (about an hour north of Los Angeles.) If you wish to will call parts directly from our warehouse, please call us first to check stock and make an appointment.
Can I come and pick up or "will call" parts?
If you are local in the Southern California area, and would like to come in person to pick up parts, that is no problem. However, to speed up the process we do ask that you please call us in advance, so we can check stock and have your parts ready for you. Picking parts up in person also has the obvious added benefit of saving on shipping, which can be a considerable cost with heavy iron parts such as blocks, heads, cranks, etc.
Is it true you only sell parts for Big Block Chrysler engines?
Yes it's true. We are the world's first, largest and ONLY warehouse carrying nothing but big block Mopar parts! This allows us to offer very specialized service, high quality parts, and do it at considerably lower prices than the competition.
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